Trilex Labs Acquires OTRS Manager from Mr Mario Staas. About OTRS Manager : The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report. OTRS Manager in the future will be part of LynxHD desktop gui.
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